Cancellation & Refund Policy
CANCELLATION & REFUND POLICY
Last Updated: June 2026
1. INTRODUCTION
This Cancellation & Refund Policy governs cancellations, booking modifications, refunds and related matters concerning transportation services provided by JR. R. CHAUFFEUR TRANSFER SRL.
By making a booking, customers agree to this Policy.
⸻
2. COMPANY INFORMATION
JR. R. CHAUFFEUR TRANSFER SRL
Registered Address:
Galați, Str. Mihail Sadoveanu nr. 1, ap. 28, Romania
Tax Identification Number (CUI):
44410460
Trade Register Number:
J17/950/2021
CEO & Manager:
Raducan George
Email:
[email protected]
⸻
3. NATURE OF THE SERVICE
JR. R. CHAUFFEUR TRANSFER SRL provides private transportation services through:
* its own licensed vehicles and drivers;
* authorized subcontracted transportation operators and drivers.
All bookings are managed and invoiced by JR. R. CHAUFFEUR TRANSFER SRL.
Customers enter into a contractual relationship with JR. R. CHAUFFEUR TRANSFER SRL regardless of which vehicle or driver performs the transportation service.
⸻
4. FREE CANCELLATION
Customers may cancel a confirmed booking free of charge up to twenty-four (24) hours before the scheduled pickup time.
Eligible cancellations will receive a full refund of amounts paid.
Cancellation requests must be submitted:
* by email;
* through the booking system;
* through official communication channels provided by the Company.
⸻
5. CANCELLATIONS LESS THAN 24 HOURS BEFORE PICKUP
For cancellations received less than twenty-four (24) hours before the scheduled pickup time, JR. R. CHAUFFEUR TRANSFER SRL reserves the right to retain part or all of the booking amount.
This is because transportation resources may already have been allocated, including:
* vehicle reservation;
* driver scheduling;
* route planning;
* operational preparation.
The exact refund amount, if any, will be determined on a case-by-case basis.
⸻
6. NO-SHOW POLICY
A booking shall be considered a No-Show when:
* the passenger fails to appear at the agreed pickup location;
* the passenger cannot be contacted using the contact information provided;
* the passenger refuses transportation after the driver has arrived without a valid reason;
* the passenger leaves the pickup location before the agreed waiting period expires.
In No-Show situations, no refund will normally be issued.
⸻
7. WAITING TIME
Airport pickups generally include complimentary waiting time following the actual landing time, subject to operational conditions.
For non-airport pickups, drivers may wait for a reasonable period after the agreed pickup time.
Additional waiting charges may apply.
If the passenger remains unavailable after reasonable waiting and contact attempts, the booking may be treated as a No-Show.
⸻
8. BOOKING MODIFICATIONS
Customers may request modifications to:
* pickup location;
* destination;
* pickup time;
* passenger details;
* vehicle requirements.
Modification requests are subject to:
* availability;
* operational feasibility;
* applicable pricing adjustments.
Additional charges may apply.
⸻
9. AIRPORT PICKUPS AND FLIGHT DELAYS
When customers provide accurate flight details, the Company will make reasonable efforts to monitor flight delays and adjust pickup times accordingly.
Customers remain responsible for providing:
* correct flight numbers;
* arrival dates;
* updated travel information.
Failure to provide accurate flight information may affect eligibility for refunds.
⸻
10. COMPANY CANCELLATIONS
JR. R. CHAUFFEUR TRANSFER SRL may cancel a booking due to:
* vehicle breakdown;
* driver illness;
* operational impossibility;
* severe weather conditions;
* force majeure events;
* border restrictions;
* government actions;
* safety concerns;
* circumstances beyond reasonable control.
Where reasonably possible, the Company will attempt to provide:
* an alternative vehicle;
* another driver;
* another authorized transportation provider.
If no reasonable alternative can be arranged, prepaid amounts will be refunded.
⸻
11. INTERNATIONAL TRANSFERS
Passengers are solely responsible for ensuring possession of all required travel documentation, including:
* passports;
* visas;
* residence permits;
* health certificates;
* entry authorizations.
Failure to satisfy immigration or border requirements shall not entitle the passenger to a refund where transportation services remain available.
⸻
12. REFUND ELIGIBILITY
Refunds may be granted in situations including:
* timely cancellation within the free cancellation period;
* duplicate payment;
* confirmed operational cancellation by the Company;
* inability of the Company to provide the booked transportation service.
Refunds are not normally available where:
* the passenger fails to attend pickup;
* incorrect booking information was supplied by the customer;
* transportation is refused without valid reason;
* legal travel requirements are not fulfilled by the passenger;
* customer actions prevent service execution.
⸻
13. REFUND PROCESSING
Approved refunds will generally be processed using the original payment method.
Estimated processing times:
* Card Payments: 5–14 business days;
* Bank Transfers: 3–10 business days.
Actual processing times may vary depending on banks and payment service providers.
⸻
14. CONSUMER RIGHTS
Nothing in this Policy limits mandatory consumer rights granted under Romanian legislation or applicable European Union consumer protection laws.
Where mandatory consumer protection rules provide greater rights than those described in this Policy, such legal rights shall prevail.
⸻
15. FORCE MAJEURE
JR. R. CHAUFFEUR TRANSFER SRL shall not be liable for delays, interruptions, modifications or cancellations caused by events beyond its reasonable control, including:
* natural disasters;
* floods;
* earthquakes;
* severe weather conditions;
* public health emergencies;
* civil unrest;
* war;
* terrorism;
* strikes;
* border closures;
* government restrictions;
* transportation network disruptions.
In such circumstances, refund eligibility will be assessed individually based on the specific situation and applicable legal obligations.
⸻
16. COMPLAINTS AND REFUND REQUESTS
Refund requests and complaints may be submitted by email to:
Email:
[email protected]
Requests should include:
* Booking reference number;
* Passenger name;
* Travel date;
* Description of the issue;
* Supporting documentation where applicable.
The Company aims to respond within fourteen (14) business days.
⸻
17. CHANGES TO THIS POLICY
JR. R. CHAUFFEUR TRANSFER SRL reserves the right to amend this Policy at any time.
Updated versions become effective upon publication on the website.
⸻
18. CONTACT INFORMATION
JR. R. CHAUFFEUR TRANSFER SRL
Registered Address:
Galați, Str. Mihail Sadoveanu nr. 1, ap. 28, Romania
Tax Identification Number (CUI):
44410460
Trade Register Number:
J17/950/2021
CEO & Manager:
Raducan George
Email:
[email protected]
For questions regarding cancellations, refunds, complaints or bookings, please contact us using the details above.